ON Semiconductor Customer Support Representative in Shenzhen, China
Provide best service to end customer through both direct channel and Disty/EMSI to build good relationship with customers and initiate customer escalations on time.
Understand customer business process, coordinate effective solutions when there is supply disruptions, review customer forecast as well.
Provide on time tactical support to customers, such as quote, order entry & maintenance, sample, shipment follow up, part# cross reference maintenance, OTD performance review and RMR follow up.
Meeting with linked team to highlight issues and understand the customer business trend & revenue target.
Thorough understand supply chain management
Customer service skills, data analytical and problem solving skills
Able to perform multiple tasks simultaneously, able to balance short and long term goals
BS/BA in Supply Chain Management or related field, or equivalent experience.
Fluent spoken &written English&Japanese: with no misunderstanding during commuincation
Job: Sales & Marketing
Title: Customer Support Representative
Requisition ID: 1806464
ON Semiconductor is an Equal Employment Opportunity Employer and prohibits discrimination on the basis of age, race, color, religion, gender, sexual orientation, national origin, citizenship, protected veteran status, disability status, or any other federal, state or local protected classes. ON is committed to providing equal employment opportunity to qualified individuals, regardless of protect class status.