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onsemi Customer Support Representative in Shenzhen, China

Customer Support Representative - ( 2206902 )



  • First point of contact for customer & sales team/stakeholders.

  • Day-to-day focus & service for customer requirements

  • Maintains excellent relationship with customers and builds upon relationship

  • Understands customer business process and supports customer needs

  • Reviews customer forecast

  • Initiates customer escalations.

  • Tactical support for customer supply fulfillment, including backlog management, asset management, etc.

  • In-depth knowledge of Supply chain management

  • Utilize database/tools for analyzing and coordinating effective solutions to close the gap for supply disruption.

  • Ensures timely communication with customer, and internal organizations such as planning, business units, sales and management



  • Customer Service representative with 2 years experience, preferably in Semiconductor industry

  • Quoting - MPQ, MOQ, Lead Time, Stock availability

  • Order management/Backlog (Reschedule & cancellation)

  • Manage cut-over of orders due to product change requested by internal or external customers

  • Delivery improvement, shipment follow up and shipment tracking

  • Daily interface with customers by Phone call, Email, Customer portal etc

  • Part number cross references maintenance

  • Device Status Change Requests

  • RMR processing (RMA/ITAF)

  • Customer accounts analysis (QlikView)

  • Reporting – Supply/Demand compliance, Escalation Line Downs, Backlog at Lead Time

  • Manage Consignment/3PL’s inventory

Required Skills & Attributes:

  • Fluent written and spoken in English

  • Intermediate Microsoft Computer skills

  • Excellent Interpersonal and active listening skills

  • Multitasking skills and good organizational abilities

  • Analytical and problem-solving skills

  • Ability to work calmly under high-stress situations

  • Professional phone presence and excellent written/verbal communication skills

Primary Location : China-CN-Shenzhen

Job : Sales & Marketing

Travel : No

Job Posting : Jan 3, 2023, 11:01:38 PM

Req ID: 2206902

ON Semiconductor is an Equal Employment Opportunity Employer and prohibits discrimination on the basis of age, race, color, religion, gender, sexual orientation, national origin, citizenship, protected veteran status, disability status, or any other federal, state or local protected classes. ON is committed to providing equal employment opportunity to qualified individuals, regardless of protect class status.