Job Information
onsemi Customer Support Representative Associate in Muntinlupa, Philippines
•Provide tactical support for the Sales and Marketing team
•Leading the pursuit of operational excellence through continuous improvement and standardization of support services
and tools
•Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for
both day-to-day business activities and long-term activity.
•Work collaboratively w/ regional counterparts and pro-actively seek any opportunity to support them with any business
related activities
•Provide customer satisfaction in order management to maximize both the company and customer revenue
•Run reports using the available tools and analyze the data in order to make a decision and/or identify trends
•Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment, delivery
related issues, and/or special requests
•Drive closure of exceptional requests
•Respond to customer complaints, requests, and inquiries in a professional and timely manner.
•Comply with Customer Service business rules, techniques, and protocols
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.